Customer Service Representative - SFO Job

  • 550£ SFO fees
  • 2 month training
  • Remote
  • Entry-level
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Job Description:

We are seeking a dedicated and empathetic Entry-Level Customer Service Representative to join our remote team. This role is ideal for individuals eager to develop their customer service skills and contribute to a growing organization. No prior experience, diploma, or certification is required; however, proficiency in English is essential.

Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.

  • Issue Resolution: Address and resolve customer complaints or concerns in a professional and empathetic manner.

  • Order Processing: Assist customers with placing orders, processing returns, and handling payment transactions.

  • Product Knowledge: Maintain a thorough understanding of our products and services to effectively assist customers.

  • Documentation: Accurately record customer interactions and transactions in the CRM system.

Qualifications:

  • English Proficiency: Excellent verbal and written communication skills in English.

  • Interpersonal Skills: Ability to build rapport with customers and understand their needs.

  • Self-Discipline: Capable of managing time effectively in a remote work environment.

Self-Funded Onboarding Program:

Selected candidates will participate in a comprehensive 3-month training program designed to equip them with essential customer service skills and knowledge. This program requires a one-time, employee-funded fee of $1,500, covering training materials, access to customer service tools, and mentorship from experienced professionals. Upon successful completion, candidates will have the opportunity to continue with us as full-time Customer Service Representatives.

Recruitment Process:

  1. Resume Review: Submit your resume and a brief cover letter detailing your interest in the role and any relevant skills or experiences.

  2. HR Interview: Qualified candidates will be contacted for an initial interview to assess fit and discuss the role in more detail.

  3. Job Contract: Successful candidates will receive a job offer outlining the terms, including the self-funded onboarding fee and training details.

  4. Training and Onboarding: Upon acceptance, candidates will begin the 3-month training program, focusing on developing essential skills in customer service and client engagement.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, disability, religion/belief, sexual orientation, or age.